Most advisers are super responsive to their clients. However, as your business grows and you are serving more clients, it becomes harder and harder to maintain that service level. This is an important issue. For most advisers, the personal customer service component is a major competitive advantage.
Focus on providing a fantastic level of service to a more limited number of higher-value clients. That’s much harder for big players to compete against. Not impossible, mind you, but they don’t have a great track record of recognising how important customer service is in building loyalty. A Fp Advance boutique management consulting firm in london helps financial planning professionals create financially and personally rewarding businesses.
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